Returns & Refunds

Last updated 2026

Every AIWearable item is printed on demand and made to order specifically for you. Because each piece is produced individually, our policy follows the standards of print-on-demand fulfillment. Please read the details below.

Damaged, defective, or misprinted items

If your order arrives damaged, defective, or with a printing error, we will make it right with a free replacement or a full refund. Please contact us within 30 days of delivery and include a photo of the issue along with your order number. There is no need to ship the item back unless we ask you to.

Wrong item received

If you receive the wrong product or the wrong variant, contact us within 30 days of delivery with your order number and a photo, and we will send the correct item at no additional cost or issue a full refund.

Sizing and change of mind

Because items are produced individually once you order, we are generally unable to accept returns or exchanges for an incorrect size choice or a change of mind. Please review product details and any sizing information carefully before ordering. That said, if something isn't right, reach out — we'll always do our best to help.

Cancellations

Orders can be canceled for a full refund while they are still being prepared, before they enter production — usually a short window after ordering. You can cancel directly from your account's order history. Once an order has entered production, it can no longer be canceled, in line with our print partner's policy.

How to request a return or refund

Reach out through our contact page with your order number and, for damaged or incorrect items, a photo of the problem. We'll respond by email and resolve it as quickly as we can.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank, it typically takes 5–10 business days for the refund to appear on your statement.

Questions about this policy? Get in touch — we read every message.